Please contact Cooler Depot USA immediately. Cooler Depot will re-send you a brand new unit again. When you open and plug in unit and it does not work please contact Cooler Depot and we will give the customer an option of fixing or exchanging for same unit. We will request pictures of the damage. If listing states product has NSF, the product is NSF Certified.If you do not see NSF in the product listing, the product is not NSF Certified. The item "NEW 25L Electric Deep Fryer Counter Top Model FY25 Large Wide Basket 220V" is in sale since Monday, August 12, 2019. This item is in the category "Business & Industrial\Restaurant & Food Service\Commercial Kitchen Equipment\Cooking Equipment\Commercial Deep Fryers\Electric Fryers". The seller is "coolerdepotdirect" and is located in Covina, California. This item can be shipped to United States.